Returns, refunds & cancellations

Everything we make is personalised for you, so our policy is simple: if it's our mistake, we fix it; if you change your mind after production starts, we can't take it back.

Cancellation

• You can cancel for a full refund any time before production starts — usually within 24 hours of ordering. Call 9910888217 or email support@shivamprinters.com with your order number.
• Once an item is in production it cannot be cancelled.

Damaged, defective or wrong items

• Email a photo of the item and packaging to support@shivamprinters.com within 7 days of delivery.
• We will reprint and reship at no cost, or refund in full — your choice. No need to return the item unless we ask.
• Covers print defects, damage in transit, wrong size/finish, and missing items.

Not covered

• Low-resolution or blurry photos that printed as previewed (the editor warns you if a photo is too small).
• Spelling mistakes or cropping in text and photos you approved in the preview.
• Minor colour differences between your screen and print — screens are backlit, paper is not.
• Change of mind after production has started.

Refund timelines

Approved refunds are issued to the original payment method within 5–7 working days. Cash on Delivery refunds are made by bank transfer or UPI to details you provide.

Undelivered parcels

If a parcel is returned to us because it could not be delivered (wrong address, unreachable phone, refused), we will contact you to reship. A second shipping charge may apply.